Explore radical possibilities and instigate change. Unlock new business models, reach untapped markets, align your teams.

We can help you de-risk change by exploring the expected and unintended consequences of changes you’re planning. We can then help you mitigate the risks which may arise.

Future scenarios will provide a framework for you to imagine possible futures, understanding their impact on your business. The value of doing so is to help you backwards plan, making changes to become more resilient.

Future personas are believable people which inhabit future scenarios which on their own can be hard to relate to. By detailing the thoughts, needs and tribulations of future citizens, we have a richer sense of possible futures, enabling us to better prepare.

Speculative prototyping involves creating artefacts from the future as means to make possible futures more tangible and relatable. Speculative prototyping also leads to rich discussions. Creating artefacts like a cereal box from the future can be a more effective way to communicate possible change than common deliverables like reports.

Future State Journey Mapping will help you imagine a new service from users’ perspective. We can gather stakeholders’ thoughts in order to redesign your service, detailing any touchpoints with users.

Service blueprints are useful if you want to know how to deliver your redesigned service, which a future state journey map doesn’t offer. Blueprints detail any interactions in your service, stating the ‘backstage’ processes required to deliver the service.

We can help identify and design new self service capabilities that reduce expensive calls to contact centres or physical retail spaces.

By drawing out the multiple contact points your customer has with your organisation, we can bring best practice examples to help you optimise the cross channel use of digital capability.

Proposition development for if you need help turning your thoughts into a proof of concept. These can be used to gather more specific feedback.

Proposition testing with users to use the voice of your customers to refine and prioritise your ideas. We will show participants mockups, asking questions to understand their needs of a service. We can also add some benchmarking questions to give you some high level scoring to inform product prioritisation or roadmaps.

Bring your product or service to life. We create one off mock ups to indicate a solution or use rigorous hypothesis-driven design to turn a concept into a valuable product. We offer prototypes tailored to your confidence of the requirements; lower resolution prototypes to test desirability all the way to high resolution prototypes to test design elements or micro-copy.

Roadmapping can help you get stakeholders aligned on strategy, so that you can work on agreed priorities to achieve the team’s goals. We can help you design workstreams which align to company strategy, outlines the team required to do the work, states time estimates and any dependencies with other teams.