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Online Claims Site and Feature Development
Spotless set out to redesign the site and find out which features were most useful and applicable for the range of AMEX customer types.
Navigating ESG Challenges in Financial Services
As one of the UK’s leading provider of pensions and investment funds, our client was facing 3 challenges for which we adopted a tailored Service Design approach.
Making It Easy to Design for Wellbeing in Buildings
We worked with Saint-Gobain to understand some of their key customers that make decisions about how buildings should be built, and what materials should be used.
Journey to a Customer-Centric Ticketing Platform
Explore the journey of revolutionising ticketing, crafting customer-centric experiences, and pioneering innovation in the rail industry.
Console Experience Health Check
Study conducted in US and Germany on how home environment can effect everything from playing time to purchasing behaviour of PlayStation players.
Global Experience Language (GEL)
Working across several touchpoints and multiple platforms, Boots departments struggled to stay up to date with the newest brand developments and maintain a consistent look and feel.
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Generating Loyalty through Customer Propositions
Redefining rail ticketing by merging innovation with loyalty in a competitive market.
Mapping Customer Journeys for Investors
How Fidelity wanted to create a mobile app to cater to their customers’ needs, and better understand their investors’ profiles.
Customer Expectations for a Retail App
After developing their iPad app proposition to a functional prototype stage, Argos required user testing to gather feedback on navigation, user flow, general functionality and design.
Generating Loyalty through Customer Propositions
Redefining rail ticketing by merging innovation with loyalty in a competitive market.
Journey to a Customer-Centric Ticketing Platform
Explore the journey of revolutionising ticketing, crafting customer-centric experiences, and pioneering innovation in the rail industry.
Navigating ESG Challenges in Financial Services
As one of the UK’s leading provider of pensions and investment funds, our client was facing 3 challenges for which we adopted a tailored Service Design approach.
Online Claims Site and Feature Development
Spotless set out to redesign the site and find out which features were most useful and applicable for the range of AMEX customer types.
Researching Mobile with Recruiters and Jobseekers
After paving the way for mobile applications in the industry, the team was looking to get further understanding of what their customers expect and want from mobile applications.
Using Drones to Evaluate Oil Rigs
Spotless was asked to design a new web application for viewing reports and data from oil rig inspections.
Testing the Information Architecture on Skype
Conducting user research for the insights on how to redefine and inform the existing information architecture on the Skype support website.
Helping Pilots Arrange and Pay for Fuel
RocketRoute and Air BP approached Spotless to research and design a digital service to help private aircraft pilots arrange and pay for fuel.
Understanding Video Consumption Habits
Working with private traders, Saxo Bank asked us to run focus groups to see what their clients thought of some advertising and educational videos that were being shot for their site.
Making It Easy to Design for Wellbeing in Buildings
We worked with Saint-Gobain to understand some of their key customers that make decisions about how buildings should be built, and what materials should be used.
Defining a New Web Experience for Europe
Riot Games were interested in providing more European centred content for their fanbase in the EU, in the form of a new EU site.
Perception of Mobile Network Coverage
We travelled to locations across the country where locals regularly experienced poor or no network signal, and conducted focus groups to surface people’s perceptions of and attitudes towards signal strength.
Nudging People to Give Behavioural Insights
When British Telecommunications found that its commission-free online fundraising service, MyDonate, was being passed over in favour of paid platforms, they wanted to know how to improve their service.
Improving the Careers Website
Helping Jaguar Land Rover gain a deeper level of understanding regarding the users of their careers website.
Understanding the Needs of a Varied Web Audience
As part of an on-going drive to improve online services ICAEW came to us to conduct a usability study that will help them to understand the needs of its varied web audience.
Assessing the Experience of a Wellness Diary App
A leading CX agency Digia requested customer interviews on one of their existing Nokia apps ‘Wellness Diary’.
Digitising Professional Development
Spotless was asked to develop a customer centric approach to redesigning the IPD portal for trainee’s mentors, MDOs and company administrators.
Energy Calculator Accessibility Assessment
Assessing several key pages for accessibility compliance against the WCAG 2.0 on E.ON Age UK Energy calculator application.
Improving Engagement on the Disney Channel website
Working primarily with girls aged 7-12 in both the UK and Spain, Disney Channel UK asked us to provide clear and actionable insights for their Disney Channel (DC) Portal development team.
Global Experience Language (GEL)
Working across several touchpoints and multiple platforms, Boots departments struggled to stay up to date with the newest brand developments and maintain a consistent look and feel.
Customer Expectations for a Retail App
After developing their iPad app proposition to a functional prototype stage, Argos required user testing to gather feedback on navigation, user flow, general functionality and design.
Evaluating and Iterating Mobile Cycle Hire
Spotless was approached to test the Barclays Cycle Hire iPhone application, working in conjunction with Profero.
Generating Loyalty through Customer Propositions
Redefining rail ticketing by merging innovation with loyalty in a competitive market.
Journey to a Customer-Centric Ticketing Platform
Explore the journey of revolutionising ticketing, crafting customer-centric experiences, and pioneering innovation in the rail industry.
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Usability Testing And Agile Workstreams
Working with Dare Digital we provided user insights to improve the calendar function for the Premier Inn website.
Creating an Accessible eCommerce Platform
Assess key pages for accessibility compliance against WCAG 2.0 suggesting remedial improvements.
Online Claims Site and Feature Development
Spotless set out to redesign the site and find out which features were most useful and applicable for the range of AMEX customer types.
Testing Smart TV Interface with Users
Wuaki.tv wanted to understand how people currently use and understand their Smart TV app and proposition in the UK, as well as how digital content is consumed in general in the UK.
Improving the Experience for Jobseekers
Looking to improve their mobile offering, Total Jobs asked us to deliver user insight to help refine their mobile proposition and customer experience for jobseekers.
Expert Review and Testing for a UK Healthcare Charity
We were contacted by The Health Foundation to provide a proposal on user testing for a new website they were in the process of developing.
Researching Mobile with Recruiters and Jobseekers
After paving the way for mobile applications in the industry, the team was looking to get further understanding of what their customers expect and want from mobile applications.
Using Drones to Evaluate Oil Rigs
Spotless was asked to design a new web application for viewing reports and data from oil rig inspections.
Online Shopping with Smartphones
Providing user insight around online shopping using smart phones to assist in the design requirements of future Sony projects.
Testing the Information Architecture on Skype
Conducting user research for the insights on how to redefine and inform the existing information architecture on the Skype support website.
Shaping a Customer Service Application for Businesses
Conducting an independent market research to equip Telefonica with guidelines related to best practice in UX.
Helping Pilots Arrange and Pay for Fuel
RocketRoute and Air BP approached Spotless to research and design a digital service to help private aircraft pilots arrange and pay for fuel.
Understanding Video Consumption Habits
Working with private traders, Saxo Bank asked us to run focus groups to see what their clients thought of some advertising and educational videos that were being shot for their site.
Making It Easy to Design for Wellbeing in Buildings
We worked with Saint-Gobain to understand some of their key customers that make decisions about how buildings should be built, and what materials should be used.
Uncovering Engineers' Behaviours Remotely
RS were working on a new online tool for electronic engineers and wished to test their idea with actual users to see what they thought about it.
Communicating a Future Experience for Databases
Redgate approached Spotless with a view to defining future experiences in how database administrators and developers would manage their databases.
Defining a New Web Experience for Europe
Riot Games were interested in providing more European centred content for their fanbase in the EU, in the form of a new EU site.
Console Experience Health Check
Study conducted in US and Germany on how home environment can effect everything from playing time to purchasing behaviour of PlayStation players.
Optimising Navigation Across Desktop and Mobile
PizzaExpress wanted to conduct some usability testing to understand how their current and potential customers navigate their website, and to find areas for optimisation.
Customer Expectations for the Olympic Park Services
After having mainly focused on opening the park, the team at QEOP wanted to take stock and see how well the website meets their users’ needs and behaviours.
Testing and Interating a New Design Before Launch
Orbis were creating a new offering aimed at a different market segment to their current clients; testing was required to see if it appealed to their target market and if it made sense to them.
Perception of Mobile Network Coverage
We travelled to locations across the country where locals regularly experienced poor or no network signal, and conducted focus groups to surface people’s perceptions of and attitudes towards signal strength.
Nudging People to Give Behavioural Insights
When British Telecommunications found that its commission-free online fundraising service, MyDonate, was being passed over in favour of paid platforms, they wanted to know how to improve their service.
Matching Style and Tone to Customer Expectations
After revamping and updating their website, Lazy Oaf were looking to understand whether users experienced specific issues during key user journeys, and how customers felt about the new offering.
Improving the Careers Website
Helping Jaguar Land Rover gain a deeper level of understanding regarding the users of their careers website.
Improving Online Offerings Across Different Devices
Milkround asked us to help improve their web offering by conducting some user testing on their recently re-launched website.
Understanding the Needs of a Varied Web Audience
As part of an on-going drive to improve online services ICAEW came to us to conduct a usability study that will help them to understand the needs of its varied web audience.
Assessing the Experience of a Wellness Diary App
A leading CX agency Digia requested customer interviews on one of their existing Nokia apps ‘Wellness Diary’.
Digitising Professional Development
Spotless was asked to develop a customer centric approach to redesigning the IPD portal for trainee’s mentors, MDOs and company administrators.
Understanding International Booking Journeys
Providing international lab based usability testing on Hurtigruten's existing website across three key markets: UK, Germany, and Norway.
Evaluating Websites with Eyetracking
Getting early feedback on a proposed new site design, followed by user testing with eyetracking to determine how representative users use the site and the response to the new features they were suggesting.
Using iPad apps to manage investments
Spotless provided support during the development of Fidelity's first iPad offering, which now required user testing to ensure their design supported customer needs and business objectives.
Mapping Customer Journeys for Investors
How Fidelity wanted to create a mobile app to cater to their customers’ needs, and better understand their investors’ profiles.
Improving the Booking Process
Eurotunnel wanted to examine the tariffs that customers chose as it was not clear if occasional and frequent travellers understand the tarrif differences.
Energy Calculator Accessibility Assessment
Assessing several key pages for accessibility compliance against the WCAG 2.0 on E.ON Age UK Energy calculator application.
Improving Engagement on the Disney Channel website
Working primarily with girls aged 7-12 in both the UK and Spain, Disney Channel UK asked us to provide clear and actionable insights for their Disney Channel (DC) Portal development team.
Gathering Feedback from German and Irish Customers
Team at Brother required practical insights to inform the design and development of their website based on feedback from their key markets: Ireland and Germany.
Global Experience Language (GEL)
Working across several touchpoints and multiple platforms, Boots departments struggled to stay up to date with the newest brand developments and maintain a consistent look and feel.
Customer Expectations for a Retail App
After developing their iPad app proposition to a functional prototype stage, Argos required user testing to gather feedback on navigation, user flow, general functionality and design.
Evaluating and Iterating Mobile Cycle Hire
Spotless was approached to test the Barclays Cycle Hire iPhone application, working in conjunction with Profero.
Using Drones to Evaluate Oil Rigs
Spotless was asked to design a new web application for viewing reports and data from oil rig inspections.
Communicating a Future Experience for Databases
Redgate approached Spotless with a view to defining future experiences in how database administrators and developers would manage their databases.
Generating Loyalty through Customer Propositions
Redefining rail ticketing by merging innovation with loyalty in a competitive market.
Journey to a Customer-Centric Ticketing Platform
Explore the journey of revolutionising ticketing, crafting customer-centric experiences, and pioneering innovation in the rail industry.
Testing Smart TV Interface with Users
Wuaki.tv wanted to understand how people currently use and understand their Smart TV app and proposition in the UK, as well as how digital content is consumed in general in the UK.
Helping Pilots Arrange and Pay for Fuel
RocketRoute and Air BP approached Spotless to research and design a digital service to help private aircraft pilots arrange and pay for fuel.
Understanding Video Consumption Habits
Working with private traders, Saxo Bank asked us to run focus groups to see what their clients thought of some advertising and educational videos that were being shot for their site.
Making It Easy to Design for Wellbeing in Buildings
We worked with Saint-Gobain to understand some of their key customers that make decisions about how buildings should be built, and what materials should be used.
Uncovering Engineers' Behaviours Remotely
RS were working on a new online tool for electronic engineers and wished to test their idea with actual users to see what they thought about it.
Console Experience Health Check
Study conducted in US and Germany on how home environment can effect everything from playing time to purchasing behaviour of PlayStation players.
Nudging People to Give Behavioural Insights
When British Telecommunications found that its commission-free online fundraising service, MyDonate, was being passed over in favour of paid platforms, they wanted to know how to improve their service.
Matching Style and Tone to Customer Expectations
After revamping and updating their website, Lazy Oaf were looking to understand whether users experienced specific issues during key user journeys, and how customers felt about the new offering.
Improving Online Offerings Across Different Devices
Milkround asked us to help improve their web offering by conducting some user testing on their recently re-launched website.
Using iPad apps to manage investments
Spotless provided support during the development of Fidelity's first iPad offering, which now required user testing to ensure their design supported customer needs and business objectives.
Mapping Customer Journeys for Investors
How Fidelity wanted to create a mobile app to cater to their customers’ needs, and better understand their investors’ profiles.
Improving the Booking Process
Eurotunnel wanted to examine the tariffs that customers chose as it was not clear if occasional and frequent travellers understand the tarrif differences.
Navigating ESG Challenges in Financial Services
As one of the UK’s leading provider of pensions and investment funds, our client was facing 3 challenges for which we adopted a tailored Service Design approach.
Online Claims Site and Feature Development
Spotless set out to redesign the site and find out which features were most useful and applicable for the range of AMEX customer types.
Testing and Interating a New Design Before Launch
Orbis were creating a new offering aimed at a different market segment to their current clients; testing was required to see if it appealed to their target market and if it made sense to them.
Nudging People to Give Behavioural Insights
When British Telecommunications found that its commission-free online fundraising service, MyDonate, was being passed over in favour of paid platforms, they wanted to know how to improve their service.
Using iPad apps to manage investments
Spotless provided support during the development of Fidelity's first iPad offering, which now required user testing to ensure their design supported customer needs and business objectives.
Mapping Customer Journeys for Investors
How Fidelity wanted to create a mobile app to cater to their customers’ needs, and better understand their investors’ profiles.
Expert Review and Testing for a UK Healthcare Charity
We were contacted by The Health Foundation to provide a proposal on user testing for a new website they were in the process of developing.
Making It Easy to Design for Wellbeing in Buildings
We worked with Saint-Gobain to understand some of their key customers that make decisions about how buildings should be built, and what materials should be used.
Assessing the Experience of a Wellness Diary App
A leading CX agency Digia requested customer interviews on one of their existing Nokia apps ‘Wellness Diary’.
Global Experience Language (GEL)
Working across several touchpoints and multiple platforms, Boots departments struggled to stay up to date with the newest brand developments and maintain a consistent look and feel.
Testing Smart TV Interface with Users
Wuaki.tv wanted to understand how people currently use and understand their Smart TV app and proposition in the UK, as well as how digital content is consumed in general in the UK.
Researching Mobile with Recruiters and Jobseekers
After paving the way for mobile applications in the industry, the team was looking to get further understanding of what their customers expect and want from mobile applications.
Testing the Information Architecture on Skype
Conducting user research for the insights on how to redefine and inform the existing information architecture on the Skype support website.
Uncovering Engineers' Behaviours Remotely
RS were working on a new online tool for electronic engineers and wished to test their idea with actual users to see what they thought about it.
Communicating a Future Experience for Databases
Redgate approached Spotless with a view to defining future experiences in how database administrators and developers would manage their databases.
Defining a New Web Experience for Europe
Riot Games were interested in providing more European centred content for their fanbase in the EU, in the form of a new EU site.
Perception of Mobile Network Coverage
We travelled to locations across the country where locals regularly experienced poor or no network signal, and conducted focus groups to surface people’s perceptions of and attitudes towards signal strength.
Nudging People to Give Behavioural Insights
When British Telecommunications found that its commission-free online fundraising service, MyDonate, was being passed over in favour of paid platforms, they wanted to know how to improve their service.
Evaluating and Iterating Mobile Cycle Hire
Spotless was approached to test the Barclays Cycle Hire iPhone application, working in conjunction with Profero.
Online Shopping with Smartphones
Providing user insight around online shopping using smart phones to assist in the design requirements of future Sony projects.
Defining a New Web Experience for Europe
Riot Games were interested in providing more European centred content for their fanbase in the EU, in the form of a new EU site.
Console Experience Health Check
Study conducted in US and Germany on how home environment can effect everything from playing time to purchasing behaviour of PlayStation players.
Testing Smart TV Interface with Users
Wuaki.tv wanted to understand how people currently use and understand their Smart TV app and proposition in the UK, as well as how digital content is consumed in general in the UK.
Testing the Information Architecture on Skype
Conducting user research for the insights on how to redefine and inform the existing information architecture on the Skype support website.
Shaping a Customer Service Application for Businesses
Conducting an independent market research to equip Telefonica with guidelines related to best practice in UX.
Communicating a Future Experience for Databases
Redgate approached Spotless with a view to defining future experiences in how database administrators and developers would manage their databases.
Perception of Mobile Network Coverage
We travelled to locations across the country where locals regularly experienced poor or no network signal, and conducted focus groups to surface people’s perceptions of and attitudes towards signal strength.
Nudging People to Give Behavioural Insights
When British Telecommunications found that its commission-free online fundraising service, MyDonate, was being passed over in favour of paid platforms, they wanted to know how to improve their service.
Assessing the Experience of a Wellness Diary App
A leading CX agency Digia requested customer interviews on one of their existing Nokia apps ‘Wellness Diary’.
Improving the Careers Website
Helping Jaguar Land Rover gain a deeper level of understanding regarding the users of their careers website.
Using Drones to Evaluate Oil Rigs
Spotless was asked to design a new web application for viewing reports and data from oil rig inspections.
Helping Pilots Arrange and Pay for Fuel
RocketRoute and Air BP approached Spotless to research and design a digital service to help private aircraft pilots arrange and pay for fuel.
Energy Calculator Accessibility Assessment
Assessing several key pages for accessibility compliance against the WCAG 2.0 on E.ON Age UK Energy calculator application.
Generating Loyalty through Customer Propositions
Redefining rail ticketing by merging innovation with loyalty in a competitive market.
Journey to a Customer-Centric Ticketing Platform
Explore the journey of revolutionising ticketing, crafting customer-centric experiences, and pioneering innovation in the rail industry.
Usability Testing And Agile Workstreams
Working with Dare Digital we provided user insights to improve the calendar function for the Premier Inn website.
Understanding International Booking Journeys
Providing international lab based usability testing on Hurtigruten's existing website across three key markets: UK, Germany, and Norway.
Evaluating Websites with Eyetracking
Getting early feedback on a proposed new site design, followed by user testing with eyetracking to determine how representative users use the site and the response to the new features they were suggesting.
Improving the Booking Process
Eurotunnel wanted to examine the tariffs that customers chose as it was not clear if occasional and frequent travellers understand the tarrif differences.
Evaluating and Iterating Mobile Cycle Hire
Spotless was approached to test the Barclays Cycle Hire iPhone application, working in conjunction with Profero.
Creating an Accessible eCommerce Platform
Assess key pages for accessibility compliance against WCAG 2.0 suggesting remedial improvements.
Online Shopping with Smartphones
Providing user insight around online shopping using smart phones to assist in the design requirements of future Sony projects.
Uncovering Engineers' Behaviours Remotely
RS were working on a new online tool for electronic engineers and wished to test their idea with actual users to see what they thought about it.
Console Experience Health Check
Study conducted in US and Germany on how home environment can effect everything from playing time to purchasing behaviour of PlayStation players.
Optimising Navigation Across Desktop and Mobile
PizzaExpress wanted to conduct some usability testing to understand how their current and potential customers navigate their website, and to find areas for optimisation.
Matching Style and Tone to Customer Expectations
After revamping and updating their website, Lazy Oaf were looking to understand whether users experienced specific issues during key user journeys, and how customers felt about the new offering.
Gathering Feedback from German and Irish Customers
Team at Brother required practical insights to inform the design and development of their website based on feedback from their key markets: Ireland and Germany.
Global Experience Language (GEL)
Working across several touchpoints and multiple platforms, Boots departments struggled to stay up to date with the newest brand developments and maintain a consistent look and feel.
Customer Expectations for a Retail App
After developing their iPad app proposition to a functional prototype stage, Argos required user testing to gather feedback on navigation, user flow, general functionality and design.
Our expertise sectors.
Direct insights from our valued partners, capturing the essence of Spotless collaborations.
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